Question 1

Is the free trial really free?

Accepted Answer

Yes, you get 30 days to test all features for free. A credit card is required at sign-up, but you won't be charged until the trial ends.

Question 2

Can I cancel anytime?

Accepted Answer

Yes, you can cancel your subscription at any time from your account. No hidden fees.

Question 3

Is my data secure?

Accepted Answer

Absolutely. Your data is hosted in Europe and protected in compliance with GDPR. We use end-to-end encryption.

Question 4

Do you offer a mobile app?

Accepted Answer

Yes, Nectar offers a mobile app for your patients (iOS and Android) and a web interface for practitioners.

Question 5

Are there feature differences between plans?

Accepted Answer

All features are available regardless of the plan you choose. Only the number of patients included in your plan differs.

Question 6

What is an active patient included in my plan?

Accepted Answer

Your Nectar plan only counts active patients. You can archive patients whose support has ended.

Question 7

What happens if I exceed the number of patients in my plan?

Accepted Answer

Depending on your plan, you may be limited by the number of patients. You can upgrade your plan at any time.

Question 8

What database does Nectar use?

Accepted Answer

We built a robust database by cross-referencing the Ciqual and USDA reference databases.

Question 9

What does chat support include?

Accepted Answer

The Nectar team is available and answers your questions in real time via a dedicated in-app chat.

Simple, transparent pricing

Frequently asked questions